In early November, I booked PinnacleSkyPro through Hipages to fix rain leakages mainly from two corners of the roof. Mark and Greg seemed professional during the site visit and when providing the quote. Mark later arrived with a couple of young workers to carry out the repairs. While I understand that young interns need experience, I expected someone more experienced to supervise them.

Mark assured me that the work was complete, but the downpipes, which were part of the job, hadn’t been installed. He said he had ordered them and would return to finish the work. However, before he could come back, it rained on 17th November, and I was extremely disappointed. The rain overflowed from all areas of the roof, not just the gutters. It even seeped through the walls and the newly renovated balcony roof, which was completed in September. We had to place buckets and containers around the balcony to catch the water. Outside was a complete mess.

I called Mark and sent him photos and videos. He assured me that there was a 10-year warranty and said it just needed some sealing, promising to come back and fix it. He returned on 19th November, said he’d fix the leaks and install more downpipes the next day. I trusted him and went inside, only to find that he packed his tools and left without a word.

Since then, I’ve called and messaged him many times. On one occasion, a friend answered and said Mark had gone overseas. Another time, his wife answered and said she would get him to call me back. Each time I used a different phone because he wasn’t picking up my calls.

Since 17th November, with every rain, the leaks have gotten worse. Now, water is leaking from the bathroom ceiling we just renovated, and even from the ceiling in our living room, leaving yellow water stains. I can’t imagine what will happen with the next rain.

I sent him one final message, hoping for a resolution, but if he doesn’t respond, I’ll have to take legal action. I don’t want to lose faith in humanity, but this situation is becoming unbearable

Booked through Hipages and service initially positive. However work done did not resolve problem and when asked to return has not done so. Also damaged verandah roof. Have had to employ another tradesperson to fix. Disappointing experience.

Honestly I couldn’t be happier for hiring pinnacle to come and do our work the guys was really professional and straight to the point job was completed and the area was left clean before they left

would recommend

Very easy to work with decent pricing and clean

Mark came and repaired the sarking on my roof because I was getting a bad leak for quite some time and now I haven’t seen the leak since

so good at what they do and Im so grateful for them to have worked for me would really love to recommend them to anyone in need or a roof repair

Well I couldn’t be any happier with my new roof that pinnacle sky pro has installed for me it’s absolutely fantastic the work was done so carefully and professionally

I was kept up to date about the full process and mark really gave me a price I just couldn’t refuse half to say I would 100% recommend this company for new roof installations

Great and fast and showed me pictures of everything when it was finished

Recommended by me.

Lovely men done a spectacular job on cleaning and painting my roof

Would recommend using

Professional easy to talk to so tidy and clean well priced,

Would recommend

Great roofers they know what there talking about when it comes to a Roof I was getting a leak in my garage and I gave them a call to come do a inspection and as soon as they arrived they Immediately pointed out that my tiles cement work was gone and that could be the cause and mark and Thomas done the job for me for a price I was happy with and they done all kinds of check after the work was completed to see if water is getting through so far no water has come through so for that I would be happy to recommend them so easy to work with